Aviation Solutions - by Schiphol Group on LinkedIn: Schiphol | Menzies’ 365 days with Deep Turnaround (2024)

The Self-Service Units help airports to improve their NPS score.In 2019, Schiphol created Information Zones at strategic locations throughout Schiphol Airport. An Information Zone consists of flight information displays (FID's) and three or more Self-Service Units. Through monitoring monthly survey data we have been able to prove the positive impact on passenger satisfaction scores of this Information Zone strategy, showing an 18 percent NPS increase of foreign passengers who used an Information Zone during their travel compared to foreign passengers who did not use an Information Zone.Curious how your airport can replicate this? The Self-Service Units are available to be used by your airport, too. Get in touch with Gertjan Bluemink or Tijn Borms to learn more.#passengerexperience #airports #cx

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Last day at PTE. Great show so far. Relevant conversations and good vibe overall. Join us at the booth in hall 6.1 to learn more about:- New PRM call points- Passenger Experience Platform- Self-Service Units- Deep TurnaroundOr, just come over and grab a coffee.#airports #airlines #innovation

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Visit the booth to see what Deep Turnaround is all about. Talking about AI is one thing, seeing it work in front of you is another. We'll set up this dashboard at PTE so that you can experience it for yourself.Raimon Pruim - Sr. Computer Vision Scientist will be available for any questions. Check out his video where he explains how Deep Turnaround works: https://lnkd.in/eU28si4tJeffrey Schäfer - Process Owner Aircraft Turnaround - is also available, and he shared a white paper on turnaround delay allocation last week. Free to download, no email required: https://lnkd.in/eQ_bvdUK He's even bringing a few printed copies. Richard G. is Product Director and can tell you all about the technology, and the team behind Deep Turnaround.Bas Scheepers - Strategy Lead, can explain what an implementation at your airport looks like.Coffee's on us.#airports #airlines #ai

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In 2024, Schiphol is rolling out new PRM call points by the end of this year. They are a significant improvement in terms of accessibility and they take into account the new European Accessibility Act. Also, they are available to be used by other airports. Curious? Read the article or visit the booth at The call points are equipped with a 12” multi-touch screen, hearing loops, screen readers, physical call buttons, a bar code scanner and the call points are capable to enable video calls. They are designed to meet the diverse needs of travelers, ensuring accessibility for everyone.As a PRM Service Manager, Lot Defoort is responsible for the journey experience of Schiphol’s PRM passengers. She applauds the addition of video calling to the PRM call points. Although Schiphol will initially go live without the video-call feature turned on until the support staff is properly onboarded, speaking face-to-face with someone can make a huge difference, she notes. "Just think about why we enjoy using FaceTime so much – it's far more engaging to have a conversation with someone you can see.""In an international hub like Schiphol, where language barriers are common, manual entry of passenger details is often error-prone," explains Wen Cheung, who oversees the operational process for PRM passengers at Schiphol. "The barcode scanner on the call points not only reduces errors but also improves the service we can provide, streamlining the overall travel process.Schiphol Airport has made the decision in cooperation with the local PRM Airport Users Committee to develop and expand the number of designated call points to over 30 locations across our airport, inside as well as outside the terminal. These touchpoints will be available at all 'logical' departure points for our travelers, allowing them to request assistance with ease or check-in if assistance has been pre-notified. With the introduction of these new call stations and other forthcoming PRM initiatives, we continuously improve our service and seamless PRM journey."More info about the new PRM call points can found in this article: https://lnkd.in/eUkU8SgKGet in touch if you want more information about how you can use these PRM call points at your airport. And, Product Director Tijn Borms is available at PTE to answer any questions.#airports #PRM #innovation

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To improve on-time performance, we need actual insights and data, not ‘guesstimates', says Jeffrey Schäfer. He is Process Owner Aircraft Turnaround and he needs reliable data on what caused a delay. He shares how to get it.Last week he published a white paper, explaining the Amsterdam Delay Allocation Method, it’s free to download. See his LinkedIn post about it, here:https://lnkd.in/eQ_bvdUKAnd next week, he’ll be speaking at where he will share how to improve delay insights through IATA’s new delay codes, AHM732. He’ll share how airports and airlines can make it work and deal with the added complexity (hint: by combining data from the AODB, and AI, e.g. Deep Turnaround). Join him on April 16th:📅 16 April | Management and operations – airside Track | 15:00𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁-𝗴𝗲𝗻 𝗱𝗲𝗹𝗮𝘆 𝗰𝗼𝗱𝗲 𝗱𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗔𝗛𝗠𝟳𝟯𝟮On-time performance is crucial in aviation, and pinpointing delay sources is essential for maintaining top-notch operations. IATA's AHM732 delay code scheme marks a significant advancement, providing detailed, unbiased insights into delays. However, it presents complexity with an overwhelming number of codes for dispatchers to choose from in real time.Jeffrey will uncover how airports and airlines can make it work.And, stop by at the booth for a Deep Turnaround demo.#airports #airlines #delaycodes

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